Terms and Conditions
All sales final.
Shipping charges are non-refundable. Spark Gift Co. is not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses.
We are not responsible for any items damaged during transit.
Please note, Spark Gift Co. is not responsible for any destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your countries local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees.
We are not responsible for shipping delays or early arrival; therefore, please request a departure date from Spark Gift Co., accounting for ample transit time. Please note, once items are shipped from Spark Gift Co., transit time is the sole responsibility of the selected shipping service. We cannot guarantee an exact arrival date. Please allow a 3-day arrival window in the event of a delay or early arrival.
In the event items are not shipped by Spark Gift Co. on the date requested and/or do not arrive in time for your event due to an error made by Spark Gift Co., we will gladly refund shipping charges fro delayed gifts you.
All orders are shipped via purchaser's selected method unless other arrangements are made. If you would like to request a different shipping method, please call us to place your order by telephone. All orders are automatically insured for the purchase price, not to exceed $100. If your gift is valued over $100, please consider purchasing additional shipping insurance.
General Shipping Information
We ship via UPS or USPS. All gifts are insured to $100. If the value of your gift exceeds $100, we strongly recommend purchasing additional shipping insurance at checkout. In the event your goods arrive damaged, please take photographs of the damaged shipping box as well as the damaged goods and submit them immediately to us at email@example.com.
Shipping to Hotels
Shipping to hotels for your event is easy. We ask that if we are shipping to a hotel for you, please contact the hotel sales director and make arrangements upon the arrival of the gifts. We are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply.
In the case that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility for this charge.
Warm Weather Shipping
We encourage you to refrain from shipping chocolate products during warmer months, particularly May to October for most of the United States. Beyond these months, please ship gifts containing perishable items with discretion. If you need chocolate, please note that you are ordering products subject to melting at your own risk. It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, suite #, zip code, etc. If possible, include recipient's telephone number as well as your day-time telephone number.
Returned Gift Fees
If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by the selected shipping carrier due to incorrect shipping information, a $30.00 address correction fee will be charged to you. We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed from the shipping carrier. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient. Refunds of any kind will not be made due to recipient refusal. Carrier drivers obtain signatures at their discretion unless a signature is specifically required by the sender. Packages might be left at the residence without obtaining a signature. Signature service is an extra charge. If you would like to request a signature for your package, please call us to place your order by telephone.
Nut and Allergy Information
If you or your recipients have religious dietary guidelines or food allergies, please read our product descriptions thoroughly. If you have any questions, please contact Spark Gift Co. before purchasing. We appreciate the seriousness of food allergies and would be happy to provide you a list of item ingredients as provided to us by the manufacturer. For our custom clients, you must disclose your religious dietary guidelines or food allergies to Spark Gift Co. before we begin your custom proposal. Spark Gift Co. is not liable for an injury or illness that occurs due to food allergies. Spark Gift Co. does not make, handle, or package food. Spark Gift Co. is not a food manufacturer, only a retailer of pre-packaged foods, and is not liable for food-related injury or mislabeling of ingredients by the food manufacturer. All food laws and regulations must be compiled by the food manufacturer. All clients and their guests are encouraged to read the labels before consuming. Spark Gift Co. will not assume any liability for opposed reactions to food consumed including labeled and non-labeled food products. If you would like to request special dietary or religious foods, please call us to discuss your order by telephone.
Artwork and Customization
All artwork submitted to Spark Gift Co. for use within your gift will be printed without any edits. Please make sure the artwork submitted is accurate, as we will not refund customized items.