Welcome to our

Frequently Asked Questions

Where do you ship?

At this time we only ship to addresses within the US and Canada, including APO and AFO locations. Please note that orders sent to Canda do require additional shipping fees and added travel times. If you are looking to send a gift internationally, send us a message via our contact form. We have established a large network of gifting partners around the globe that may be able to assist you. We'd love to make an introduction.

What is your return/exchange policy?

Due to the nature of our products, we are unable to offer refunds or exchanges. In the event that a gift arrives damaged, please reach out to us within 7 days at sparkgiftco@gmail.comor call us at (260) 587-5572 so that we may resolve the issue.

What if my package is damaged?

We strive to ensure that your gift arrives as perfect as was when it left our studio. If for some reason it does not, please reach out to us within 7 days at sparkgiftco@gmail.com or call us at(260)587-5572 so that we may resolve the issue.

Can I ship to multiple addresses?

What if I don’t have my recipient’s address?

How long does it take my gift to ship?

When ordered from our Ready-to-Ship collection, gifts typically ship within 1-3 business days. If you choose expedited shipping, we will ship as soon as possible. While we can not guarantee specific delivery dates, if you have a desired ship date, please make a note of it in the notes section at checkout.

What shipping method(s) do you use?

Do you ship internationally?

With the exception of Canada, not at this time. If you are looking to send an international gift, we're happy to introduce you to one of our global gifting partners.

I have a product I think would be a great fit for your gifts. Who should I contact?

We love discovering new products. If you represent a brand or product that you think would be a great fit in one of our gifts, please contact us at sparkgiftco@gmail.com or shoot us a message via our contact form.

Do you offer custom branding or packaging?

We love adding that special touch! We are happy to add branded notecards, tags, stickers, labels, etc. inside the gift. In certain quantities, we can even provide specially branded packaging. To add branded products to your gifts, please reach out to a member of our team at sparkgiftco@gmail.com to learn about minimum order requirements and timelines.

Can I add my logo to my gifts?

Certainly! In specific quantities, we can add you logo to stickers, notecards, shipping tape, boxes and more. Reach out to a member of our team to learn more: sparkgiftco@gmail.com or schedule a discovery call here.

What happens if my gift is returned?

Occasionally, a gift will be returned to us for a variety of reasons. This could be because an address was incorrect, because the package was refused, or perhaps the recipient did not retrieve the gift from a pick-up location, despite being notified. In these instances, we will reach out to you via email. While we do not offer refunds or exchanges, we are happy to try and resend for an additional shipping fee. If we do not receive a response within 7 business days, the gift will be considered abandoned and we will donate, restock or destroy the product.

Do you offer bulk/large orders?

We do! We specialize in large scale gifting projects. Whether you want to send holiday gifts to all your clients, say 'thanks' for that recent sales call, send care packages to your employees or engage your team members, we're here to handle all the details.

How do I schedule a call with someone?

We'd love to talk to you! Whether you have questions about large scale gifting, branding options, or just want to say "hi," you can schedule a chat with one of our team members here.

Don't see your question here? Don't hesitate to reach out to us directly at sparkgiftco@gmail.com, shoot us a message via our contact page, or give us a call at:(260) 587-5572.